Swissôtel Jakarta PIK Avenue

the location is very good, it is much close to the airport. and the breakfast is very good. and the room is clean. the bed is comfortable to sleep, and much quiet from outside.

in easy reach of the airport. staff were very friendly and helpful from check in all the way to check out. Food was of a high standard. pool was lovely. Also because the hotel was fully booked our suite rooms got upgraded to higher level suite which was greatly appreciated. Lounge was very nice and staff the weekend we stayed were really lovely and accommodating.

This hotel was what we needed at the end of a long tour. The hotel is directly connected to an upmarket shopping center (which was useful to replace a damaged suitcase!) which also has a good cinema and plenty of good, varied restaurants. Beware that at the time of writing you still need to wear a mask to enter the shopping center. The hotel itself is really nice with a compact but classy lobby and lift area. The staff were very professional and helpful, especially ordering taxis. The rooms were very smart and had an exceptionally comfortable bed. The rooms are also well equiped with coffee machine etc. The shower/toilet area was very nicely designed with a button to make the glass see-through or not. The room was light, but not with best of views of the city..

The breakfast is good, just the staff in breakfast area isn't like a five star hotel staff, especially the petitte young lady in the noodle area , she wasn't polite at all, no smiling, not asking what can I help you, she just stand there doing her job like she hated her job.

Good location adjacent to the mall. You can have dimsum in the breakfast buffet. The rooms seems to be relatively new compared to the other 5 star hotel. The staff is kind , smart and quickly doing check-in and check-out.